Parents, Agents & Messaging
Communicate with families and staff, and support parents and agents through the application process.
Search
-
General Parent Navigation
For parents: use OpenApply and the parent app, pay fees, book tours, reapply, change language and read messages.
- Navigating OpenApply
- Paying fees with FariaPay: a guide for parents
- How to Reapply
- OpenApply Parent App
- Parents - Scheduling a tour or Open Day
- Switching Interface Language
-
Families with Multiple Children
For parents with more than one child: complete applications for each child and switch between them.
View section -
SMS Login & Parents
Let parents sign in by SMS or WeChat, including parents in China, for new and existing users.
- Parents in China: signing in with SMS or WeChat
- Enabling SMS Login for Parents Who are New Users
- Enabling SMS Login for Parents Who are Existing Users
-
Forms, Checklists and Events
For parents: complete enquiry and application forms, checklists, digital signatures, PDF forms and fee payments.
- Paying fees with FariaPay
- How to provide a digital signature within a form in OpenApply
- Completing Enquiry & Application Forms
- Completing Checklist Requirements
- Completing and Signing PDF Forms
- Updating Student & Family Information
-
Agent Accounts
For agents: create an agent account, sign in, add families and children and find your way around.
- Adding Families and Children
- Navigating OpenApply as an Agent
- Creating An Agent Account and Signing In
-
Managing Agents
For admissions teams: manage agents, their profiles and registration form, messages and filtering by agent.
- Agent Directory
- Sending Messages to Agents
- Linking, Activating and Deactivating Agents
- Accessing & Editing Agent Profiles
- Filtering by Agent in Roster and Analytics
- Agent Registration Form
-
Messaging
Message families and colleagues: bulk messages, templates, internal notes, central correspondence and email delivery checks.
- Parents not receiving OpenApply emails: what to check
- Adding and responding to an internal note
- Bulk Messaging Applicants & Families
- Creating a Bulk Message Template
- Sending a Message or a Note to Parents via the Applicant Profile
- Centralising Correspondence in OpenApply
-
Automated Messages
Customise automated emails, including welcome and confirmation emails.
View section