There are two statuses to reflect the relationship between an agent and an applicant:
Active: the agent will receive messages and notifications related to the applicant and will be able to view, edit, and submit information for the applicant.
Inactive: the agent will not receive any messages or notifications related to the applicant or be able to view, edit, or submit information for the applicant. The agent will still be linked to the applicant on the admin side for the school's records.
Activating and Deactivating Agents via the Agent Profile
You can change the agent status by navigating to the Agent Profile. Scroll down to the Agent Status on the right of each applicant name. Click on the Active or Inactive button, and then confirm the change in status.
Activating and Deactivating Agents via the Applicant Profile
You can also navigate to the Applicant Profile, and under Agent on the right, click on the Inactive or Active button to change the relationship.
After the change, the agent will show as Active on the applicant profile.
Please note that the agents can deactivate themselves if they do not work with the applicant any more, but only school admin users can activate an inactive agent. The agent can contact the admissions team to be activated, if necessary.