Sending a Message
Navigate to the Applicant Profile and click on the envelope icon at the top. Next, click Send Messages. You can select from previous message templates, or click New Message to create a new template.
Writing your Message
Edit your message using the available legend (mail-merge) values. Simply click on a mail-merge value in the legend, and it will be inserted into the message, in the location of the cursor.
Please ensure that the email notifications are enabled for parents you wish to message. You can enable them using the Enable Notifications button at the top-right. Any parents with email notifications not enabled will not receive emails from the school.
Once you are satisfied with your message, you can select whether to send it to Parents, Applicants, Agents or you can select all 3 options.
At the top of the page, you can choose to Show All recipients for your message.
Before sending the message, you can Preview the message using the icon at the bottom-left.
Click Send (at the bottom right) when you are ready to send the message to the selected recipients. A copy of the message will be shown on the Latest Activity of each recipient’s profile.
Sending a Note
Navigate to the Applicant Profile and click on the Notes tab. Select the radio button for Notify Applicant & Family via email.
From the To: dropdown menu, select the name(s) of the parent(s) you want to send the message to.
If you want to notify your colleagues of this message by email, click Add Cc.
Enter your text in the box. If needed, click Attach File to attach a file to this note. When done, click Add Note to send this note.
The parent(s) and your colleague(s) will receive this note via email. Parents can also access their notes and messages under Student Information > Messages on the parent account.
Viewing Messages Notes Sent to Parents
Under Latest Activity, select Message or Notes from the dropdown menu next to Filter. All the messages between the school and parents will be displayed.
Responding to a Parent Message
You can use the Edit icon to edit and send your message. This will send a new email to the parents with the updated message.
You can click on the Delete icon to delete the note record from OpenApply. However, an email once sent to the sender cannot be deleted.
Click on the Arrow icon to reply.
Select the parent(s) you want to reply to and colleague(s) you would like to copy in. Then add your text and click Reply to send your response.