When a staff member leaves, update their contact details in Settings > Staff Directory and Settings > School Settings, and check your email templates. Emails are sent from the address of the staff account that is signed in, and each account needs its own email address.
For school admins: keep the contact details families see up to date and manage staff email addresses.
When your OpenApply administrator leaves
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Update the contact shown on your landing page through that person's record in Settings > Staff Directory.
Editing a staff member in the Staff Directory. Update your school's contact details in Settings > School Settings > School Information. These details feed your automatic email notifications.
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Check your templates in Settings > Admissions > Email Templates for the old name or email address.
The Email Templates list.
Which address emails are sent from
Emails are sent from the address of the staff account that is signed in. In CRM you can choose a sender. To send other emails from a different address, sign in with the account that uses it.
Changing to an address another account already uses
Each account needs its own email address, so two accounts cannot share one. If the address belongs to another staff account, either sign in with that account, or archive the account you no longer need and then update the email.