Customizing Automated Email Messages

The OpenApply Team
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Quick answer

Go to Settings > Admissions > Status & Notification, select a status such as Pending or Admitted, and tick Notify applicant and/or Notify family. Status notifications are off by default.

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Customising automated email messages

For admins who want parents and applicants to receive an automatic email when an application changes status.

Turn on and edit status emails

Settings > Admissions > Status & Notification

  1. Go to Settings > Admissions > Status & Notification.

    Screenshot: the Status and Notification list with Applicant Message and Family Message columns
  2. Select the Status you want to edit, such as Pending or Admitted.

  3. On the edit page, tick Notify applicant and/or Notify family to turn on the notification, and edit the email.

    Screenshot: the Notify applicant and Notify family checkboxes on a status edit page

Status notifications are disabled by default. Once a notification is turned on, the icon in the Applicant Message and Family Message columns changes from a yellow flag to a green tick.

Edit other notification emails

Go back to Settings > Admissions > Status & Notification and scroll down to view and edit additional notification emails.

Screenshot: additional notification emails further down the Status and Notification page

All email templates support mail merge, so you can personalise each message.

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