You see "Email has already been taken" when you update a parent's email in the Applicant Profile and that address already belongs to another parent. Each parent in OpenApply must have a unique email address. Search for the email in the Families Roster (and under Orphaned Parents) to find who has it, then merge, correct or remove the other record.
For admins who see this message when updating a parent's email address in the Applicant Profile.
Why you see this message
The email address you entered already exists for another parent. In OpenApply, each parent must have a unique email address.
| Situation | Go to |
|---|---|
| You know the other parent of the student uses this email | The email belongs to the student's other parent |
| You do not know who has this email | Search the Families Roster |
| The email is not in the Families Roster | Check Orphaned Parents |
The email belongs to the student's other parent
If you know the email is already used by the student's other parent, you have duplicate parents using the same email address.
Merge the duplicate parents by following Linking Siblings.
Update the email in the Applicant Profile again.
Search the Families Roster
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Go to the Families Roster and search for the email address.
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Check who the email belongs to:
A different parent: contact the parents, find out their correct email address and update it for the existing parent if needed.
The same parent (a duplicate): link the siblings and merge the duplicate parents. See Linking Siblings.
Check Orphaned Parents
If you cannot find the email in the Families Roster, it may belong to an orphaned parent.
In the Families Roster, select Orphaned Parents.
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Search for the email address.
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If there is an orphaned parent with the same email, tick the box to the right of that parent and select Delete.
Update the email in the Applicant Profile again.