General
What is OpenApply?
OpenApply simplifies the admissions process for families and schools by providing a convenient alternative to paper forms, and by providing an integrated system to support the internal admissions process from first enquiry to enrolment.
What do I need to use OpenApply?
OpenApply is a web-based application that is hosted on our servers. All you need is an internet connection and a modern web browser with JavaScript enabled.
We would recommend using Google Chrome for the best experience, but Safari, Internet Explorer or Firefox all work fine on Macs & PCs.
How much does OpenApply cost?
OpenApply is free for applicants & families, but it is provided as an annual subscription service to schools.
Who is behind OpenApply?
OpenApply is a service provided by ManageBac LLC. We develop solutions that enhance efficiency in education globally.
Setup
What do I need to get setup?
Setting up OpenApply is quick and easy. All you need is a copy of your existing application forms in Word or PDF format.
After signing up, we build in your application forms within 24-48 hours and work with you to configure your school’s account, so that the admissions process reflects your school’s requirements.
A typical implementation period takes 4-6 weeks in total.
How do I sign-up for OpenApply?
You can sign-up directly on our website here. You can also call us at +1 888 418 0668 (or any of the numbers below).
Help & Training
Where can I get additional help?
If you have support related questions, you can visit the Online Support section. If you have additional questions, please email us or call us at +1 888 418 0668 (or any of the numbers below).
What kind of support do you offer?
We provide support by e-mail and telephone 24 hours a day, Monday through Friday. We also provide free one-on-one online training sessions for your Admissions Team during the setup phase to help them get acquainted with OpenApply and to walk through all key parts of the system.
Technical
Where is OpenApply hosted?
OpenApply is hosted on Amazon Web Services. Accounts for schools located in mainland China are hosted on servers in Beijing, China while accounts for the rest of the world are hosted on servers in Montreal, Canada.
Are my files backed up?
Yes, files are backed up in real-time on redundant RAID storage locally, and disk images are backed up daily at the data center. Records are also encrypted, and backed up off-site at a separate facility three times each week.
Can I export my information from OpenApply?
You can export applicant and family information in both PDF and Excel CSV format. All information stored on OpenApply is exportable.
How secure is OpenApply?
OpenApply is ISO 27001 compliant, demonstrating a commitment to data security at every level of our organisation. All data between your computer and our systems is encrypted end-to-end with SSL by default. Other uploaded assets and backups are also stored and transmitted using encrypted connections.
While your site is publicly accessible to prospective applicants and families, a password-protected account is created for each family automatically once they submit any information via an application or enquiry form. OpenApply’s Admissions Dashboard for staff is not publicly accessible.
Please click here for more information on OpenApply’s Security and Compliance.