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FAQ

Using the OpenApply > iSAMS > ManageBac Integration

1. Can I enable the three integrations at once?

No, each integration will need to be enabled individually. Depending on if you are a new or existing customer for one or all three systems, there will be a different recommended order for enabling the integrations. It will also depend on your school’s preference. Please contact us at support@managebac.com if you are unsure how to get started.

2. iSAMS handles parent contacts differently than OpenApply and ManageBac. How should our school organise parent information going forward?

In OpenApply and ManageBac, each parent has one record that includes both home and work addresses. In iSAMS, home and work addresses are stored as separate contacts. In order to avoid creating duplicates between systems, you will need to store only home addresses in iSAMS. You can continue to store work addresses in OpenApply and ManageBac.

3. How should the student home address be determined in iSAMS to sync to ManageBac.

The student home address will sync to iSAMS as a Self contact with the Student Home Address Flag enabled. In order to sync to ManageBac, you will need to ensure that other contacts’ addresses do not have the Student Home Address Flag enabled.

Common Errors

1. What does the orange triangle on the Students Roster with “iSAMS sync error” mean?

The orange triangle on the Students Roster with the message “iSAMS sync error” indicates that there is data that didn’t sync from OpenApply to iSAMS. If the error says that a specific field is mandatory, then you have likely deleted the information in OpenApply, but the information is not able to be deleted in iSAMS. We recommend re-entering the data into OpenApply. If the error says the student does not exist, then the student was likely moved out of Current Pupils in iSAMS. We recommend switching the student back to a Current Pupil in iSAMS or updating OpenApply to the correct status.

2. If I delete information in OpenApply, will it be deleted in iSAMS?

For most fields, when information is deleted in OpenApply, then it will also be deleted in iSAMS. However, there are some fields in iSAMS that are required that may not be required in OpenApply. In these cases, when you delete the information in OpenApply, an orange triangle will appear next to the student on the Student Roster with the message “iSAMS sync error – {field} is mandatory”. In this case we recommend re-entering the data into OpenApply.

3. If I delete a student in OpenApply, will it be deleted in iSAMS?

No, iSAMS does not support syncing of deleted students. Students who were Enrolled and have left the school should be moved to Withdrawn or Graduated status in OpenApply and marked as a leaver or former pupil in iSAMS. If the student is truly a duplicate then you should merge the student in OpenApply and delete the duplicate in iSAMS.

4. A new student isn’t syncing. What went wrong?

Be sure to double check that the student’s status is Enrolled in OpenApply, and ensure that the student is not already in iSAMS in a status other than Current Pupil. Check the OpenApply Students Roster for an error message next to the student’s name.

5. A specific field isn’t syncing for a parent or student. What went wrong?

If the field is blank in OpenApply, it is possible that iSAMS does not allow this field to be blank. Check the OpenApply Students Roster for an error message next to the student’s name.